A PE-backed managed IT services and cybersecurity company ($85M combined revenue) had been carved out of an accounting firm and rapidly acquired five additional companies. The carve-out stripped away the ERP, lead generation, culture, and operating rhythm the parent had provided. Five acquisitions on top of that, each with their own systems. The CEO was asked to step in to integrate and build a scalable platform.
- Information had become currency — people were trading it through shadow channels instead of through decision-makers. Board members getting calls from managers bypassing the CEO
- Previous CEO on the board, receiving back-channel complaints from people who'd nodded along in strategy sessions then worked around the plan
- Six companies with six different systems, processes, P&Ls, and ways of working — no integration roadmap
- Carve-out had stripped the shared infrastructure — lost the ERP, lead gen, culture, and operating rhythm the parent company provided without anyone noticing
- PE investors getting conflicting signals — couldn't distinguish real progress from political positioning
The PE sponsor believed the problem was execution speed. The Five Whys revealed something deeper: this wasn't an integration challenge — it was a political system where information hoarding was rational behavior. The fix required flooding the system with transparency: